Last updated 03/2022
I. BASIC PRINCIPLES AND OUR PRIVACY COMMITMENT
At Danone we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:
- You have no obligation to provide any personal data requested by us. However, if you choose not to provide any personal data requested by us, we may not be able to provide you with some services or products.
- We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to.
- We aim to collect, process and use as little personal data as possible.
- When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
- If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
- Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.
WHO DOES THIS PRIVACY STATEMENT APPLY TO?
Depending on our relationship, we will collect and use your personal data in different ways. Please click on the links below to find out the information that we collect about you and how we use this personal data:
- Visitors to our websites and users of our apps and services;
- Customers and prospective customers in relation to online purchases;
- People who contact us with enquiries (e.g. via our consumer contact centres);
- Attendees or prospective attendees at Danone-related events;
- People we interact with during the course of business who do not fall within any of the above categories (other than suppliers); or
- People whose personal data we collect indirectly.
1. Who Are We?
Danone GmbH is responsible for the personal data that you share with us. When we say “Danone”, “us”, “our” or “we”, we are referring to Danone GmbH. In accordance with regulations applicable to the processing of personal data, Danone is the “data controller”.
If you want to know more about DANONE and its products, please visit https://www.danone.de.
2. What Personal Data Do We Collect and How?
The personal data we collect varies depending on our relationship with you, the purpose of the collection and the product or service we are providing to you. Please see the section(s) below that best describes our relationship with you for further details of the personal data that we collect.
We may collect your personal data directly from you.
You may give us personal data about yourself by visiting our websites or applications, creating an account with us, ordering products or services from us, registering to receive our newsletters or communications (including marketing messages) by any means (e.g. SMS, phone instant messaging, etc.), entering or participating in a survey, research activity, game, contest or competition run by us, submitting an enquiry or request to us, contacting us by phone, email or other means, filling in our forms (both online and offline), registering for an event, congress or seminar (online or offline) or by posting or commenting on our social media pages (such as Facebook or Instagram) or engaging with our other digital media communications.
Some of this data is collected via cookies and similar tracking technologies - see our Cookie Statement below for further details on this.
We may also receive personal data about you from third parties such as: our business partners, including marketing agencies, market research companies, companies that co-sponsor our promotions, retailers; family, friends and others who provide your personal data to us because you have consented to or they think you may be interested in our products and services or they want to share a product or service with you; and other third parties such as media providers/owners, public and third party websites, social media platforms, advertising platforms, our suppliers or our group companies (referred to in this Privacy Statement as "third parties" or "suppliers").
Visitors to our websites and users of our apps and services
We, or third parties on our behalf, may collect and use information about you such as the following:
- Personal contact data, such as your name, gender, email address, physical address and telephone number(s);
- Account login details, such as your user ID, email username, password and photo;
- Communication data between you and us, which may include details of our conversations via chat and contact forms available on our websites and/or apps;
- Social media or 3rd party account profile information where you use your social media or 3rd party account to create an account and login or where you share this with us;
- Where you submit content to our websites and/or apps (such as a personal testimonial or review);
- Health data where you provide this to us – please also see the "Special categories of data" section below;
- Your entry into a survey, game, contest, promotion or competition (including the entry itself, which may be a photo, comment or answer to a question);
- Any information you provide to us when signing-up for, or as a member of, any clubs, communities or schemes offered by us;
- Information about people other than you, such as personal data about your family members, when you provide such information directly to us;
- Where we are able to collect this, information about how you engage with our messages and communications (e.g. emails, SMS, instant messages) including whether they are delivered to you, whether you open them, links you click in them and whether you unsubscribe to them;
- Any updates to data provided to us; and
- Personal data created and recorded as you use our websites, apps and/or services, including:
a. technical information– this includes the Internet Protocol (IP) address used to connect your device to the internet address; the type of device you use; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform; and
b. information about your visit and your behavior on our websites and/or apps (such as the pages that you click on) – this may include time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs, information shared with others, including through email and social media), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.
Customers and prospective customers in relation to online purchases
We, or third parties on our behalf, may collect and use some information about you such as the following:
- The personal data in relation to visitors to our websites and users of our apps and services as set out in the section above;
- Your age;
- Your gender;
- Order information and shipping data, such as your name, email address, postal address and telephone numbers;
- Information about what products you have purchased from us and products you have added to your basket;
- Your email subscription preferences;
- Where we are able to collect this, information about how you engage with our emails, including whether they are delivered to you, whether you open them, links you click in them and whether you unsubscribe to them;
- Demographic information and interests, such as your age range, gender, preferred products and lifestyle preferences. Lifestyle preferences may include your preferences for some of the products we offer, and your interests related to those products. We may also infer certain preferences and interests about you based on your browsing habits, your purchase history, your feedback and responses to surveys or market research, and your demographic information;
- Information about people other than you, such as personal data about your family members, when you provide such information directly to us[.][; and]
- [payment information for purchases made on one of our online shops. Payment information generally relates to your billing name, billing address and payment data, such as your credit card details or bank account number.] OR [note that although you may submit payment information such as credit card details in connection with making a purchase, Danone does not collect or store your payment information. If you choose to make an online purchase from Danone, you may be given the option to make payment directly through a third-party payment provider used by Danone. We do not control, review or store your payment information when you engage in a payment transaction with us.]
People who contact us with enquiries (e.g. via our consumer contact centres)
- We, or third parties on our behalf, may collect and use some information about you such as the following:
- Your name including your title;
- Your postal address;
- Your email address;
- Your telephone number;
- Your date of birth;
- Your contact preferences;
- Information provided when you correspond with us (such as via our care lines and/or customer service lines or social media) which might include call recordings if you call us directly – to the extent this includes information about your health, please see the "Special categories of data" section below;
- Information about people other than you, such as personal data about your family members, when you provide such information directly to us; and
- Any updates to information provided to us.
Attendees or prospective attendees at Danone-related events (online and offline)
We, or third parties on our behalf, may collect and use some information about you when attending events (including trainings and e-learnings), including the following:
- Personal contact data, such as your name, email address, physical address and telephone number(s);
- Your employment details (where you are attending on behalf of your employer);
- The field of expertise in which you are active, your professional qualifications and activities, and professional details such as data related to your educational/professional employment history;
- Information you provide in respect of the event itself (such as visitor forms, feedback surveys, recordings or interviews of the event and pictures of the event and content you submit as part of the event (e.g. if you ask a question) and your travel and accommodation details); and
- Any dietary information you provide to us (when applicable).
People we interact with during the course of business who do not fall within any of the above categories (other than suppliers)
When Danone interacts with you in your capacity as an external stakeholder who does not fall within the above categories, such as where you are a representative of one of our clients, an agent of an industry or peer company, a scientist, a health care professional, an academic, a representative of a non-governmental or consumer organization, a politician, a policy-maker, a regulator, an investor, an extra-financial rating agencies, a journalist, a trade associations representative, etc., we, or third parties on our behalf, may collect and use the following information about you:
- Professional contact data, such as your title, name, email address, physical address, telephone number(s), social media handles, language of communication;
- Your employment details (job title, organization, any other position you may hold) and/or political party affiliation (only when it has been manifestly made public by you);
- The field of expertise in which you are active, your professional qualifications and activities, and professional details such as data related to your educational/professional employment history; and
- Any other information that you provide to us in the course of our interactions with you.
People whose personal data we collect from other sources
We may also collect personal data about you from other sources when:
- You search for our products and services and when you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media;
- We collect your personal data from other public sources (e.g. comments on other websites than ours) that mention Danone or ones of its brands. We may also collect publicly available data about you in your capacity as a public figure for business objective purposes;
- Your data is provided to us by media providers and retailers, such as your purchasing history data and your loyalty card profile; and
Special categories of data
In principle Danone does not seek to process sensitive data relating to you. However, some of the personal data that we collect about you or which you provide to us may be special categories of data, often relating to health and wellbeing.
We will only process this type of data for purposes to which you give your explicit consent, or in any other circumstances permitted by law (such as defense of legal claims).
3. The Purpose and Legal Basis for Collecting and Using Personal Data
The table below shows the purposes for which we collect and use your personal data, as well as the legal bases for our use for your personal data. Further information as to our legal bases is set out below the table. Please note that not all of the uses below will be relevant to every individual:
Our purpose(s) for processing your personal data
Our legal basis
|Managing our relationship with you
|Marketing our products or services
|Managing and improving our processes and business operations
When we collect and use your personal data for new purposes, we will inform you before or at the time of collection (and ask for your consent when required) unless we reasonably consider that this purpose is compatible with the original one as detailed above.
We consider that the legal bases for using your personal data as set out in this Privacy Statement are as follows:
- Contractual necessity: our use of your personal data is necessary to perform our obligations under any contract with you or to take steps prior to entering a contract with you.
- Compliance with legal obligations: our use of your personal data is necessary for complying with our legal obligations.
- Legitimate Interests: our use of your personal data is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests might include the following:
i. running, growing and developing our business;
ii. operating and ensuring the security of our websites and apps;
iii. ensuring a safe working environment for our staff and visitors;
iv. marketing, market research and business development;
v. providing services to our customers;
vi. placing, tracking and ensuring fulfilment of orders with our suppliers;
vii. investing in and rolling out new products to benefit the communities in which we operate;
viii. for internal group administrative purposes; and
ix. to create profiles (e.g. groups that may have common characteristics) and provide you with personalized messages and tips about products directly, as well as through traditional and social media campaigns based on your interests and preferences. More information on how your personal data is used and how to opt out is explained below in the "Profiling and automated decision making" section of this Privacy Statement below.
Whenever we collect and use your personal data on the legal basis of legitimate interests, we take care it does not outweigh your rights as an individual.
- Consent: We may process your personal data on the basis of your consent. Where you have given consent, but you later change your mind, you may withdraw your consent by contacting us and we will stop doing processing your personal data in this way. However, if you withdraw your consent, this may impact our ability to provide our products and associated services to you.
4. Profiling and Automated Decision Making
We may analyze information about you in order to create profiles (e.g. by compiling individuals into groups that we believe to have certain common characteristics). We use these profiles to personalize our websites, apps, services or products, as well as our communications to you (e.g. by sending/displaying content that may be relevant and useful to you, subject to applicable data protection and e-privacy laws). We may also use these insights to display relevant advertising to you either on our websites or apps, or via third-party websites.
For some services and products, we may process your personal data using automated means. Essentially this means that decisions are taken automatically without human intervention. We will not make decisions based solely on automated decision making to the extent that they have a legal effect or significant impact on you without first notifying you and providing you with clear information about any such automated decision-making, including our lawful basis for carrying it out and the ability to have a human intervention for reviewing the decision.
5. Links to other Websites
Our websites and apps may contain hyperlinks to third party websites, plug-ins or applications that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators.
This Privacy Statement only applies to the personal data that we collect or which we receive from third party sources and over which we act as a data controller, and we cannot be held responsible for personal data about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal data to these websites.
We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.
6. Social Media and other User Generated Content
Some of our websites and apps allow users to submit their own content. Please remember that any content submitted on our product/brand page(s) on social media platforms can be viewed by the public and reposted, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our product/brand page(s) on social media platforms. We reserve the right to delete user generated content that doesn’t comply with the relevant terms & conditions.
7. Children's Personal Data
Most of our websites are designed and intended for use by adults. Where one of our websites is intended for use by a younger audience, we understand the importance of taking extra precautions to protect the privacy and safety of children.
If our websites are ever intended for young audiences, we will in all cases respect our external commitments on responsible marketing, and we will ensure that before we collect personal data, consent is validly obtained from the parent(s) or legal guardian(s) to the extent that this is required by applicable laws and regulations (the age at which this is necessary varies from country to country).
If we discover that we have collected personal data from a child without consent from a parent or legal guardian where such consent should have been obtained, we will delete that personal data as soon as practical.
8. Sharing Personal Data with Third Parties
When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.
Your personal data will never be sold or rented.
We may, however, share or disclose your personal data as described in this Privacy Statement. Your personal data will be shared with the following third parties for the purposes described:
Other Danone companies/entities: Where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our customers, corporate strategy, merger and acquisition operations, compliance, auditing and monitoring, research and development and quality assurance).
Third party service providers and subcontractors: Including those which:
i) assist us to carry out your requests, respond to your inquiries, fulfil your orders, honor coupons, provide you with samples, enable you to participate in sweepstakes, such as logistics providers, sponsors and customer support providers;
ii) perform core information technology and other business-related services, such as website/app development providers, cloud hosting providers, management and evaluation service providers, data analysts, payment processors, utility providers, insurers;
iii) assist in the organization of our events, marketing, advertising and promotional activities; or
iv) provide analytics and optimization services relating to our websites and apps.
Social media platforms: When our web pages use social plug-ins from these businesses (such as the “Like" and "Share" buttons). These other businesses may receive and use personal data about your visit to our sites or apps. If you browse our website or view content on our apps, personal data they collect may be connected to your account on their site. For more information on how these businesses use personal data, please read their privacy policies.
Business transfer recipients: Where we sell or buy any business or assets, (such as a merger/absorption), to the prospective seller or buyer of such business or assets, or where substantially all of our or any of our affiliates' assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets. Where appropriate, in such case, the buyer acting as the new data controller processes your data and its privacy statement governs the processing of your personal data.
Legal disclosure recipients: Where we are obliged by law to disclose your personal data (e.g. to government or law enforcement bodies) or where disclosure is required to protect our rights or those of our staff, customers or other third parties.
Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent.
9. Sharing Personal Data Internationally
Your personal data may be used, stored and/or accessed by staff operating outside the EEA or the UK working for us, other members of our group or trusted third parties.
If we provide any personal data about you to any such non-EEA and non-UK members of our group or trusted third-parties, we will take appropriate measures to ensure that the recipient protects your personal data adequately, such as:
- Ensuring that there is an adequacy decision by the European Commission in the case of transfers out of the EEA or by the UK Government in the case of transfers out of the UK;
- Having in place standard model contractual arrangements with the recipient which have been approved by the European Commission (or the UK Government for transfers out of the UK in due course);
- Any other safeguarding mechanism permitted by law.
10. How We Protect Your Personal Data
We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data, and we require that trusted third parties who handle your personal data for us do the same. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.
In the course of provision of your personal data to us, your personal data may be transferred over the internet. Although we make every effort to protect the personal data which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our website and that any such transmission is at your own risk. Then, once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access to it.
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential.
11. How Long We Store Your Personal Data
We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time for which we retain personal data depends on the purposes for which we collect and use it, for the duration of your contractual relation with us and/or as required to comply with applicable laws and regulations as well as to establish, exercise or defend our legal rights.
For example, where you make a purchase online with us or register for a webinar, we will keep the personal data related to your purchase or registration, so we can perform the specific contract you have entered. After that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase or registration.
12. Your Rights
Where we process your personal data, you are entitled to a number of rights established in the relevant applicable laws and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you.
We will consider all such requests and, in accordance with the applicable laws, will provide our response within a reasonable period, or within the period prescribed by law. Please note, however, that we may rely on certain exemptions to complying with your requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exemption applies, we will tell you this when responding to your request.
We may request you provide us with information necessary to confirm your identity before responding to any request you make.
The right to be informed
You have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. This is why we are providing you with the information in this Privacy Statement.
The right to access your personal data and correction
You have the right to access the personal data we hold about you, as well as correct, update or complete it at any time.
The right to deletion of your personal data
You have right to request that we delete your personal data. However, this is not an absolute right and we may have legitimate, legal and regulatory reasons to retain your personal data.
The right to object
Under certain circumstances, you have the right to object to certain types of processing based on grounds relating to your particular situation when such processing is based on our or another's legitimate interest. If you exercise this right, we will stop using your personal data for this purpose, unless we can demonstrate compelling legitimate grounds to continue processing your personal data that would outweigh your interests, rights and freedoms. You have the right to object to the processing of your personal data for direct marketing activities (for example, by clicking on the unsubscribe link in our emails).
The right to withdraw consent
Where we rely on your consent to process personal data, you have the right to withdraw consent at any time, without affecting our processing of your personal data before you withdrew consent.
The right to restriction of processing
Under certain circumstances you have the right to restrict the processing of your personal data if:
- You do not believe the personal data we have about you is accurate; or
- You consider that the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or
- We no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or
- You have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.
The right to data portability
Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies to personal data you have provided to us and where the processing: (i) is based on your consent or takes place for the performance of a contract; and (ii) it takes place by automated means.
The right to lodge a complaint with a supervisory authority
If you think that we have not met the data protection or privacy requirements, you have the right to make a complaint to the data protection authority in the country where you usually live or work, or where an alleged infringement of applicable data protection laws has taken place.
13. How to Contact Us
If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via our contact page or contact our external data protection officer:
Personal / Confidential
Herr Matthias Lindner
intersoft consulting services AG
Beim Strohhause 17, 20097 Hamburg
14. Changes to our Privacy Statement
We may update our Privacy Statement from time to time (for example, to comply with changes in laws or regulations, our practices, procedures and organizational structures, requirements imposed or recommended by supervisory authorities or otherwise). Any changes we make to our Privacy Statement in the future will be posted on this page and will be applicable on the effective date of implementation. Where we are legally required to do so, we will notify you of any changes. Please check back frequently to see any updates or changes to our Privacy Statement.
This Privacy Statement was last updated in March 2022.
II. INFORMATION ABOUT THE OFFERS ON OUR HOMEPAGE
You have the possibility to contact us via our e-mail address or our contact form. We will, of course, use the personal data transmitted to us in this way exclusively for the purpose for which you provide it to us when contacting us.
If we request information via our contact form that is not required for contacting us, we have always marked this as optional. This information is used to specify your request and to improve the processing of your request. Any communication of this information is expressly on a voluntary basis and with your consent. As far as this concerns information on communication channels (e.g. e-mail address, telephone number), you also agree that we may contact you via this communication channel in order to answer your request.
You can, of course, revoke this consent at any time for the future. To do so, please contact our data protection officer, whose contact details can be found above.
III. COOKIE STATEMENT
All information about the cookies we use can be found in the Cookie Statement below. You can also adjust your cookie settings afterwards.
We want to provide you with as much information as possible about the cookies we use so that you can make an informed decision about what you want to share with us.
If you have any further questions or comments, please do not hesitate to contact us via our contact page.
1. What Are Cookies?
A cookie is a small file that is stored on your computer or mobile device. A cookie has a unique ID assigned to your device, allowing the website to remember its actions and settings (e.g. location, language, font size and other display settings) for a certain period of time. This way, you don't have to re-enter the information every time you return to the site or browse from one page to another. Cookies can also help improve your browsing experience.
2. Types of Cookies
There are two broad types of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.
- Cookies that are mandatory for the website to function and for you to use the services we offer;
- Cookies that collect data related to the use of our website and its performance. We use this information to improve our online products and services;
- Cookies that we use to personalize and optimize your experience on our website. These cookies store information about your choices such as text size, language and screen resolution.
- Cookies placed by third parties for advanced services (e.g. social media cookies) or for advertising purposes.
More information about the cookies we use can be found below.
4. Cookies That Are Mandatory.
These are cookies that we need to provide you with a properly functioning website and allow you to use the homepage we provide. If these cookies are blocked, you will not be able to use our website.
Our website uses the TagCommander service provided by Fjord Technologies S.A.S., 3/5 rue Saint-Georges, 75009 Paris, France ("TagCommander"). The tag management service helps us protect your privacy and comply with legal requirements by logging consents and objections to data processing activities.
Type of the data
How long is the data stored?
5. Analytical and Performance Cookies
These cookies help us measure traffic to individual pages on the homepage to determine which areas of our website have been visited. We use this to identify a visitor's habits so that we can improve our online products and services. We may log IP addresses (the electronic addresses of computers connected to the Internet) to analyze trends, administer the Site, track users' movements, and gather broad demographic information.
These cookies are not essential to the Website and we will therefore ask for your consent before enabling these cookies. You can withdraw your consent at any time. For more information, please see Preferences.
On behalf of the operator of this website, Google will evaluate your website usage in order to compile reports on website activity and to provide the website operator with further services related to website and internet usage.
Type of data collected
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on. If you click here, an opt-out cookie will be set that prevents future collection of your data when visiting this website: Google Analytics deactivate. In addition, we use Google Conversion Tracking in connection with Google Analytics. This allows us to record the behavior of our website visitors. For example, we are shown how many PDFs were downloaded from our website or how often the contact form was filled out. Likewise, we are shown how many clicks on advertisements from external sources (AdWords, LinkedIn, Xing, Bing) have led to our website.
How long is the data stored?
Cookie information is usually stored for at least 14 months. However, certain user-related data is automatically deleted when a user is inactive for 6 months.
6. Your Preferences
It is possible to restrict or block cookies or even delete cookies that have already been stored on your device. If you do so, you may not be able to access certain parts of our website. We will also show you the cookie banner again and ask for consent to store cookies again.
Our website has a tool that allows you to manage cookies. You can access this tool at the following (link).
You can also restrict or block cookies by changing your browser settings. Check the specific information in your browser's help section to find out how to manage your cookie settings.
7. How to Contact Us
If you have any questions, comments or complaints about cookies we use, please contact us via our contact page.